Return & Refund Policy

We offer a 30-day return policy for orders delivered within the United States. You have 30 calendar days from the date you receive your item to request a return.

Return eligibility

You may open and try your blanket. If you decide to return it, it must be clean, in good condition, and in its original product packaging, with all included accessories.

For change-of-mind returns, we cannot accept blankets with stains, persistent odors, excessive wear, missing components, or damage caused by misuse. These conditions do not limit your rights regarding items that arrive defective, damaged, or incorrect.

Please provide your order number or other proof of purchase. Items purchased at a discount are eligible under the same return conditions.

How to request a return

Email blankethug@use.startmail.com within 30 days of delivery. Include your order number and identify the item you wish to return. If there is a problem with the product, please describe it.

We will provide return instructions and the designated return address in the United States. Please contact us before shipping your return so we can direct it to the correct location. Do not send the item to the address printed on the shipping package unless we confirm that address.

Please ship your return within 14 calendar days after we provide the return instructions. A request submitted within the 30-day period will not become ineligible because of a delay in our response.

Return shipping costs

For change-of-mind returns, including when you no longer want the item, you are responsible for purchasing the return shipping and paying its cost. This cost is not reimbursed.

We recommend using a tracked shipping service and keeping your proof of shipment.

We do not charge a restocking fee. Original shipping charges, if separately charged at checkout, are non-refundable for change-of-mind returns, except where required by law. If your order qualified for free shipping, we will not deduct our original shipping costs from your refund.

Defective, damaged, or incorrect items

Please inspect your order upon arrival and contact us as soon as you discover a defect, shipping damage, or an incorrect item.

Include your order number and a description of the issue. We may request reasonable photos or additional information to help assess and resolve it.

If the item arrived defective, damaged, or incorrect, we will provide an appropriate resolution, such as a replacement or refund, at no additional cost to you. If a return is required, we will provide a prepaid return label or arrange another return method at our expense. A refund in these cases will include any applicable original shipping charges and taxes.

The original-packaging requirement for change-of-mind returns does not apply to these claims. Our 30-day voluntary return period does not limit any rights or remedies available under applicable law.

Refunds

We will inspect your return and notify you of the outcome. We will process eligible refunds within 10 business days of receiving the returned item, or sooner where required by law.

Refunds will be issued to the original payment method and will include the purchase price actually paid for the returned item and applicable sales tax, subject to the shipping terms above.

If we determine that a change-of-mind return does not meet the stated conditions, we will explain the reason by email.

Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since we confirmed that your refund was issued, please contact us.

Exchanges

To exchange an item, contact us to arrange an eligible return and place a separate order for the replacement item.

Your legal rights

This policy provides a voluntary return option in addition to any rights you may have under applicable federal or state law. Nothing in this policy excludes or limits rights that cannot legally be waived.

Contact

For return or refund questions, email:
blankethug@use.startmail.com