Refund policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be unused, uncolored, with all original tags attached, and in its original packaging. You will also need your order confirmation or proof of purchase.

How to start a return
To initiate a return, please contact us at vividly@use.startmail.com. We will not accept returns that have not been previously authorized.

Once your return is approved, we will provide you with the return shipping address and instructions on how to send your package. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong product, contact us immediately at vividly@use.startmail.com and we will resolve the issue at no additional cost to you.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at vividly@use.startmail.com.

Non-Returnable Items
Items that have been used or colored cannot be returned. Gift cards are also non-refundable.

Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order once your return has been approved.