HÜG Terms of Service

Last updated: September 29, 2026

Overview

Welcome to HÜG. This website and online store are operated by [  Dulce Cruz ], doing business as HÜG, based in Florida, United States. Throughout these Terms, “HÜG,” “we,” “us,” and “our” refer to that business.

Our website, content, features, tools, products, and related services are collectively referred to as the “Services.” Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer the Services.

These Terms of Service (“Terms”), together with the policies referenced below, describe the conditions governing your access to and use of the Services and your purchases from HÜG. Please read them carefully.

By using the Services or placing an order, you agree to these Terms. Our collection and use of personal information are described in our Privacy Policy. If you do not agree to these Terms, you should not use the Services.

 

1. Eligibility and Account Information

You must be at least the age of majority in your state of residence and legally capable of entering into a binding agreement to place an order. Any use of the Services by a minor must be supervised by a parent or legal guardian.

You agree to provide accurate, complete, and current contact, billing, payment, and shipping information. You must be authorized to provide that information and use the payment method submitted with your order.

If you create an account, you are responsible for protecting your login credentials and notifying us promptly of suspected unauthorized access. You may not sell, transfer, or license your account to another person. Nothing in this section removes protections available to you under applicable law for unauthorized transactions.

2. Products and Product Information

We make reasonable efforts to present accurate product descriptions, specifications, photographs, and pricing. Colors may vary slightly depending on your device and display settings. These variations do not excuse material differences between a product and its advertised description.

Please review the product information and included accessories before purchasing. Follow the instructions and warnings supplied with your product, including instructions concerning power sources, operation, and care.

We may update product listings, limit available quantities, or discontinue products. Changes to listings do not retroactively alter the material terms of an accepted order without your agreement or a lawful cancellation and refund.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase. An automated order acknowledgment confirms receipt of your order but does not, by itself, constitute acceptance. We accept your order when we send a shipping confirmation or expressly confirm acceptance separately.

We may decline or cancel an order for legitimate reasons, including unavailability, payment failure, suspected fraud, material pricing errors, or delivery restrictions. If we cancel an order after collecting payment, we will notify you and promptly refund the amount collected for the canceled items, including associated taxes and applicable shipping charges.

Please review your order carefully before submitting it. To request a cancellation or correction, contact us as soon as possible. Once fulfillment has begun, we may be unable to change the order. This does not limit your rights under our Return & Refund Policy or applicable law.

Products are offered for personal or household use, rather than commercial resale or export, unless we agree otherwise in writing.

4. Prices, Promotions, and Payment

Unless otherwise stated, prices are quoted in U.S. dollars. Applicable taxes and shipping charges are displayed at checkout before you submit your order. We will not add undisclosed mandatory charges after your purchase without your express agreement.

Prices and promotions may change for future purchases. Subject to the error provisions in Section 12, the price applicable to your order is the price shown at checkout when you place it.

Promotions may have additional terms disclosed with the offer. Those terms govern the promotion if they conflict with these Terms, subject to applicable law.

You agree to provide valid payment information and authorize us and our payment processors to charge the total amount disclosed at checkout. We may request reasonable verification before processing an order.

5. Shipping and Delivery

We currently accept orders for delivery within the United States, subject to the destinations supported at checkout. Processing and delivery information is provided in our Shipping Policy and any specific delivery commitments shown with your order.

We may use fulfillment partners to process and ship orders. HÜG remains your point of contact for order support, delivery problems, returns, and refunds.

Estimated delivery dates are not guaranteed unless expressly stated otherwise. If we cannot ship within the promised time, we will provide any notice, cancellation option, and refund required by applicable law. Where required, we will obtain your consent to a shipping delay rather than treating silence as consent.

If your shipment is missing, damaged, or marked delivered but not received, please contact us promptly so we can investigate with the carrier and arrange an appropriate resolution. A carrier scan alone does not determine all rights and responsibilities under applicable law. These Terms do not automatically transfer all risk of loss to you when a package is handed to a carrier.

Please provide a complete and accurate delivery address. If an address error requires additional shipping, we will explain any proposed charge and obtain your agreement before collecting it.

6. Intellectual Property

The Services contain content owned by HÜG or used under license, including text, graphics, photographs, videos, logos, and website design. This content is protected by applicable intellectual property laws. Customer submissions remain subject to Section 11.

You may access the Services for personal, noncommercial shopping purposes and retain copies of your order records and these Terms. You may not reproduce, distribute, modify, sell, or commercially exploit protected content without permission, except where permitted by law.

HÜG branding and third-party names and logos belong to their respective owners. No trademark registration status is implied by these Terms. No intellectual property rights are transferred to you except the limited permissions expressly stated here.

7. Optional Third-Party Tools

We may make optional third-party tools available through the Services. Independent providers may apply their own terms and privacy policies. Please review them before using those tools.

We do not control independent third-party tools and do not guarantee their uninterrupted availability. Nothing in this section excludes obligations that apply to HÜG by law or responsibility for our own conduct.

8. Third-Party Links

The Services may contain links to external websites or content. Unless expressly stated, a link does not constitute an endorsement. Independent websites are governed by their own terms and policies.

Questions about purchases made directly from another business should be directed to that business. Products purchased through HÜG remain subject to our order-support obligations, even when a fulfillment partner ships them.

9. Relationship with Shopify

HÜG is powered by Shopify, which enables us to provide the Services. However, any sales and purchases you make in our store are made directly with HÜG.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and HÜG, including any injury, damage, or loss resulting from purchased products and services.

You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with HÜG, to the extent permitted by applicable law.

10. Privacy

Our handling of personal information is described in our Privacy Policy, linked above. Shopify also processes personal information in connection with hosting and operating the platform. Its applicable privacy information is available at Shopify’s Privacy Policy.

Information may be processed by Shopify and other service providers in countries other than your own, as described in the applicable privacy policies. These Terms do not replace those notices or any consent required by law.

11. Reviews, Feedback, and Other Submissions

If you voluntarily submit a product review, photograph, suggestion, or other content for publication or use by HÜG, you retain ownership of that content.

You grant us a nonexclusive, worldwide, royalty-free license to display, reproduce, and format it in connection with operating and promoting the Services. We may allow service providers to perform those activities on our behalf. This license does not transfer ownership of your review or authorize us to materially misrepresent your experience.

You must have the rights needed to submit the content. Reviews must reflect your genuine experience, and any material incentive or connection must be disclosed. You may not impersonate another person or submit unlawful content, malware, or content that infringes another person’s rights.

We may remove spam, unlawful material, private information, irrelevant content, and other content we may lawfully moderate. We will not prohibit or penalize honest reviews solely because they are negative.

Confidential customer-support communications are handled under our Privacy Policy and are not treated as public reviews merely because you send them to us.

Unless separately agreed, submitting feedback does not entitle you to payment or require us to publish it or respond.

12. Errors, Inaccuracies, and Omissions

We may correct typographical errors, inaccurate information, or omissions concerning products, prices, promotions, availability, or shipping information.

If a material error affects an order, we will contact you with the correction and any available options. We will not charge a higher price without your agreement. If we cannot fulfill an order on acceptable terms, we will cancel the affected portion and promptly refund amounts collected for it, subject to applicable law.

13. Prohibited Uses

You may not use the Services to commit fraud, violate applicable law, infringe intellectual property rights, harass or threaten others, impersonate another person, transmit malware, send unsolicited commercial messages, collect personal information without authorization, or interfere with the security or operation of the Services.

You may not bypass access controls or use unauthorized scraping or automated collection tools. Automated shopping agents are subject to Section 14. These restrictions do not prohibit ordinary browsing, lawful accessibility tools, or conduct protected by law.

We may restrict access when reasonably necessary to address misuse, security risks, or violations of these Terms.

14. Automated Agents

An “Agent” is software or a service that performs autonomous or semi-autonomous actions on a person’s behalf when accessing or interacting with the Services.

Agents must identify themselves truthfully and comply with applicable technical restrictions. Where the Agent controls HTTP or HTTPS requests, it must identify itself in the user-agent field using “Agent/[agent name].”

Agents must not conceal their automated nature, evade CAPTCHAs, bypass security controls, or continue accessing the Services after we request that they stop.

We may limit or block Agent access. An Agent’s technical ability to submit an order does not excuse unauthorized transactions or override these Terms.

15. Suspension and Termination

We may suspend or terminate access when reasonably necessary because of a material breach, fraud, unlawful activity, security concerns, or discontinuation of the Services. We will provide notice when appropriate and required by law.

Termination does not eliminate obligations relating to existing orders, eligible refunds, or nonwaivable consumer rights.

Terms that by their nature should survive termination, including intellectual property, permitted content licenses, and applicable liability provisions, will continue to apply.

16. Website Availability and Product Warranties

We seek to maintain a reliable website but cannot promise that access will always be uninterrupted or error-free. To the extent permitted by law, website functionality and optional informational features are provided on an “as available” basis.

This website-availability provision does not disclaim product warranties, material product descriptions, specific promises made at the time of purchase, our Return & Refund Policy, or rights provided by applicable law.

Our 30-day voluntary return policy is separate from any applicable product warranty. It does not automatically limit warranty rights to 30 days. Any separately offered written product warranty is governed by its disclosed terms and applicable law.

17. Limitations of Liability

To the extent permitted by applicable law, HÜG and its service providers will not be liable for indirect, incidental, special, or consequential losses arising solely from interruptions to website access or the use of optional website tools.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury caused by a defective product, obligations under an applicable product warranty, required refunds, or any other liability that cannot lawfully be excluded or limited.

These Terms do not remove remedies available under applicable consumer-protection laws.

Some states do not allow certain limitations of liability. Where a limitation is not permitted, it does not apply to you.

18. Indemnification

To the extent permitted by law, you agree to indemnify HÜG, Shopify, and their respective affiliates and personnel against reasonable third-party claims, losses, and expenses caused by your fraudulent or unlawful use of the Services, your infringement of another person’s rights, or your willful material breach of these Terms.

This obligation does not apply to ordinary lawful use of a purchased product, an honest review, a good-faith consumer complaint, or losses caused by the conduct of the party seeking indemnification.

We will give reasonable notice of a covered claim and an opportunity to participate in its defense. No settlement imposing an admission or nonmonetary obligation on you will be entered into without your consent.

19. Severability

If a provision is found unlawful or unenforceable, it will be limited or severed to the extent required. The remaining provisions will continue in effect unless applicable law requires otherwise.

20. No Waiver and Entire Agreement

A failure to enforce a provision on one occasion does not waive the right to enforce it later.

These Terms, the referenced policies, and the terms specifically presented and accepted with your order constitute the agreement concerning the Services and that purchase. Nothing in this section cancels an express product promise or a right that cannot lawfully be waived.

For return eligibility and refund procedures, the Return & Refund Policy governs in the event of a conflict with general language in these Terms, subject always to applicable law.

21. Assignment

You may not transfer your contractual rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer them in connection with a legitimate business transfer or reorganization, provided that doing so does not reduce your existing consumer rights. We will provide notice where required.

22. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida and applicable United States federal law, without using conflict-of-law rules to deprive you of mandatory consumer protections available under the laws that apply to your purchase.

Disputes may be brought in courts with lawful jurisdiction. Nothing in these Terms requires you to waive access to a court or remedy that applicable law makes available to you. These Terms do not impose mandatory arbitration or a class-action waiver.

You may contact us to seek an informal resolution, but doing so is not a condition of exercising your legal rights or filing a timely claim.

23. Headings

Headings are provided for convenience and do not independently change the meaning of these Terms.

24. Changes to These Terms

We may update these Terms for future use of the Services. The revised version will be posted with an updated date, and we will provide notice of material changes as required by law.

Changes will not retroactively reduce rights associated with orders placed before the change or alter existing disputes without a legally valid agreement.

Continued use after changes take effect constitutes acceptance only to the extent permitted by law.

25. Contact Information

For questions about these Terms or assistance with an order, contact:

HÜG

Email: blankethug@use.startmail.com

For returns, please contact us first to obtain the designated United States return address. Do not send a return to the business mailing address unless we confirm that it is the correct return location.