Shipping policy

Processing Time
All orders are processed within 2 to 4 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing may be slightly delayed. In that case, we will notify you via email.

Shipping Time
Once your order has been processed and shipped, estimated delivery time is up to 9 business days depending on your location. You will receive a confirmation email with a tracking number once your order has been shipped so you can follow your package every step of the way.

Shipping Rates
We offer free standard shipping on all orders worldwide. No minimum purchase required.

International Shipping
We ship to all countries worldwide. Please note that international orders may be subject to customs duties, import taxes, or additional fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. Vividly has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.

Delivery Delays
While we do our best to ensure timely delivery, Vividly is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other events beyond our control. All delivery times are estimates and are not guaranteed.

Incorrect Shipping Information
Please make sure your shipping address is correct and complete before placing your order. Vividly is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs to reship the order.

Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at vividly@use.startmail.com within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and find the best solution for you.

Contact Us
If you have any questions about our shipping policy, please reach out to us at vividly@use.startmail.com.